Refund Policy
Refund & Cancellation Policy
At drkrpradhanplasticsurgery, we strive to provide timely and high-quality surgical care. This policy outlines the terms for refunds and cancellations regarding consultation fees and surgical deposits.
1. Consultation Fee Refunds
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Cancellations: If you cancel your appointment at least 24 hours before the scheduled time, you are eligible for a full refund of the consultation fee.
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Rescheduling: You may reschedule your appointment once at no extra cost, provided the request is made 24 hours in advance.
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Late Cancellations/No-Shows: Cancellations made within less than 24 hours of the appointment, or failure to show up ("No-Show"), will result in the forfeiture of the consultation fee.
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Clinic Delays: If Dr. Pradhan is unavailable due to an emergency and the appointment cannot be rescheduled to your satisfaction, a full refund will be issued.
2. Surgical Procedure Deposits
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Booking Deposit: A non-refundable deposit may be required to secure a surgery date. This covers administrative costs and the reservation of the operating theatre.
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Medical Disqualification: If, during a pre-operative assessment, the surgeon determines you are medically unfit for surgery, any surgical fees paid (excluding the initial consultation and specific diagnostic tests already performed) will be refunded.
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Patient Withdrawal:
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Cancellations made 7 days or more before the surgery date may be eligible for a partial refund (excluding the non-refundable deposit).
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Cancellations made within 7 days of the surgery date are generally non-refundable due to pre-booked hospital resources and supplies.
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3. Non-Refundable Services
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Completed Consultations: Once a consultation has taken place, the fee is non-refundable, regardless of whether you choose to proceed with surgery.
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Consumables & Tests: Costs for blood tests, implants, specialized garments, or medications already purchased for your procedure are non-refundable.
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Surgical Outcomes: Refunds are not issued based on a patient’s "change of mind" regarding the aesthetic result, as clinical outcomes vary by individual healing and anatomy.
4. Processing Refunds
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Method: Approved refunds will be processed via the original payment method (Credit Card, UPI, or Bank Transfer).
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Timeline: Please allow 7–10 working days for the refund to reflect in your account after approval.
5. Contact for Disputes
For any questions regarding payments or refunds, please contact our billing department at: